But recently I have only won $30 in one roulette spin but after that I have lost most of the time. At the beginning I used to lose a lot then I got lucky a few times with a few dollars that I made into $47 and another time to $59. Regardless of the bonus outcome, I would expect a clear and timely response\u2014especially when my funds are restricted and I am unable to withdraw them without wagering. Support also confirmed that the issue was escalated to the promotions team, so it was not treated as a simple user error. I received the email only a few hours after the promotion started, so this was not an issue of missing a deadline or activation.<\/p>\n
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That\u2019s the main issue I\u2019m trying to resolve. The way this promotion was presented is confusing from a customer perspective. Do you have screenshot of the bonus terms? So what was the reason they gave you why the bonus wasn\u2019t applied? Hi and welcome to the forum – do you have the terms and conditions you can post please? They make it look like a normal verification step, but after you send the money they usually come up with another excuse and ask for even more.<\/p>\n